What does quality management primarily focus on within an organization?

Quality management primarily focuses on establishing an organization-wide focus on quality, which means that it encompasses all aspects of an organization's operations and encourages a culture where quality is prioritized and embedded in the processes and practices. This holistic approach ensures that everyone in the organization, from top management to frontline employees, understands the importance of quality and is committed to maintaining and improving it continuously.

This focus on quality entails developing systems and processes that consistently meet customer expectations and regulatory requirements. It promotes the idea that quality is not just the responsibility of a specific department but is a collective effort that involves all employees and departments within the organization. By fostering such an environment, quality management helps improve product and service effectiveness, enhances customer satisfaction, and contributes to the organization’s overall success and reputation in the market.

While cost reduction, improving employee retention, and enhancing marketing strategies can be related benefits of quality management, they are not the primary focus. Quality management is primarily concerned with ensuring that quality is integrated throughout every function of the organization and that it drives decision-making and operational practices.